• Overview
• London Medical Centre
• Totally Fitness
• Jasper Capital
• Raven Property Group

CASE STUDY

Totally Fitness

The Client

Totally Fitness was founded in 1997 as ‘Rent To Be Fit’ - specialists in hiring fitness equipment to the consumer and hotel markets. They soon established a reputation in the industry for quality and providing a highly responsive and flexible service. The business evolved over the years and, in 2002, re-branded to incorporate a range of services:

• A Corporate division, offering clients a total fitness solution for commercial
  and public sector environments - including company gyms, hotels, schools
  and more.
• A Retail division currently consisting of two showrooms - one in
  Central London and the other in Beaconsfield - with more in the pipeline.
  Clients can take advantage of expert advice and try out products before
  they purchase.
• An Online store, selling hundreds of high quality products. The site also
  provides professional advice on creating the perfect gym, whether at home
  or at work.

Totally Fitness currently have 35 staff and operate from five separate UK locations.

The Client Issues

The company’s IT infrastructure was not developed at the same pace as the company and became ill-equipped to cope with their day to day needs, let alone the dynamic growth that was planned for the future.

Fifosys was approached in 2003, to discuss taking full responsibility for the system, to ensure that it met both current and future needs, and particularly to centralise communications and data throughout the organisation. This would free up company management to concentrate on running the business.

However, finance was always an issue in the early stages of the company's development, so a strategic, phased approach with maximum adaptability was essential.

Fifosys accepted this challenge and have been active in supporting the long term objectives of the business.

The Fifosys Solution

Since 2003, we have given Totally Fitness:

• A single point of contact for all IT incidents, through the Fifosys Service Desk
• A specialist website hosting provider (Rack Space), to guarantee 100%
  availability for orders to take place from their web site
• A hosted Exchange service, stored at the Fifosys Data Centre, replacing the
  Exchange mail server from their office
• An offsite Data Backup solution
• A negotiated CRM (Customer Relationship Management) and ERP
  (Enterprise Resource Planning) agreement with Netsuit - saving them £50K
  on the setup cost and £15K per annum in ongoing costs

Continuous Support

Fifosys provides Totally Fitness with a complete support package and continues to take responsibility for all areas of IT in this fast-growing business.

"The Fifosys system of Inventory Management is great for keeping track of exactly what hardware and software we have and who is using what. It’s also enabled me to reduce software costs and to save on insurance by supplying a highly detailed schedule. Our business has expanded over the last 4 years of working with Fifosys and the IT solutions have supported this growth. The hosted exchange solution allows my business to grow with ease and I am in control."

Elliot Zissman
Director, Totally Fitness Limited

 

Elliot Zissman
Director, Totally Fitness Limited