IT Service Desk

The Fifosys Service Desk is there 24 hours a day, 7 days a week to address your support or your service needs.

Following the ITIL® framework, we differentiate IT support and IT service requests to give you an accurate picture of how your IT systems are performing. If a client logs 100 calls with our team in a given month, it does not mean there is a major problem.

ITIL® is the most widely accepted approach to IT services management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT service requests are where you would you like to make a change, such as adding a new user or email account, or gaining access to a particular function.

By contrast, IT support requests are made when there is a failure of IT: "I can't print" "I can't login". Fixes are made, if not in minutes, then certainly in hours and the ticket will remain open until the user is satisfied with the resolution.

Our IT support teams are trained not only in the technology, but on the specific needs of each of the clients they handle. By understanding our clients, we can provide better support and delivery of these key IT support services