• Overview
• Our Approach
• Your IT 'Roadmap'
• Proactive Set-up
• The Service Desk
• Continuous Support
• IT Policy
• Our Support Services
• Managed Support
• Managed Maintenance
• Inventory Management

I.T. SUPPORT

Managed Maintenance

The heartbeat of your IT infrastructure is your server environment. We take responsibility for this core component and the critical functions it performs. Using a proven methodology to detect, monitor and resolve problems before they even arise.

Comprehensive checks

Daily maintenance checks keep a close eye on:

• Back-up status
• Server event logs, to ensure security and performance levels are maintained
• Available disk space on all server volumes
• The size of your Mail database and associated files
• The application of software updates (e.g. Anti-virus, Windows)
• Firmware upgrades to hardware peripherals (e.g. firewalls, routers, UPS)

Attached UPS equipment

As always, the Fifosys Service Desk is the instantly accessible point of contact for any incidents or queries. It is also responsible for keeping comprehensive records of all events and actions taken.

Maintenance without fuss

Using best of breed remote monitoring and management technologies, we keep the need for on-site intervention to a minimum.

When routine maintenance or updating of your system is required, whether done by us or for a third party application, it will be managed out of hours, to avoid disruption.

Secure back-up

Fifosys currently supports approximately 200 servers, with a huge amount of back-up space, far more than we need for quite some time. Once you've confirmed a Back-up Selection Form to account for your data selection, it will be centralised and then backed up on a daily basis. Monitoring ensures this is 100% successful.

Pricing with no surprises

We'll agree a maintenance time allowance with you, based on the number of devices and daily checks involved. This will include both remote and on-site maintenance (so we have a mutual interest in getting things right) and will be accounted for through regular maintenance reports. Our rigorous reporting system allows both parties to keep watch on your actual time usage, to make sure your allowance stays in line with the changing demands of your business.

Third party maintenance

If you wish, we can also take responsibility for applications or services provided by third party suppliers.

40% of back ups consume human resource

61% of back ups fail as a result of faulty media

50% of back ups fail due to human error