• Overview
• Our Approach
• Your IT 'Roadmap'
• Proactive Set-up
• The Service Desk
• Continuous Support
• IT Policy
• Our Support Services
• Managed Support
• Managed Maintenance
• Inventory Management

I.T. SUPPORT

Setting up your Proactive Service

Our tried and trusted process means you get the best service at the right price. And to the highest standards.

First things first

Once your Network Audit is complete, we prepare a Network Administration Document for you, which lists:

• All units to be supported
• Configuration details
• System tags
• User details
• Supplier details

This information is also entered into our Service Desk Management System, for ready availability, and will be continually updated.

Keeping things safe

To secure your data network, we employ the latest industry practises, including:

• Firewall policy management
• Internet filtering
• Desktop management
• Server data security
• Lockdown of publicly accessible workstations
• Penetration and vulnerability testing

The importance of communication

If we’re to work to maximum effect, we have to work together. So we have several processes in place to enable this.

• The IT Officer - in consultation with you, a member of your staff is appointed
  to be the primary link between you and us. This person doesn’t need to be technically-minded but must be a good communicator across all levels of your organisation.
• Remote access - allows us to keep a constant eye on your system and you to keep a check on how we’re performing.
• User training - helping your people to get the most from your IT and from us.
• 6-monthly formal review meetings - to review progress, plan ahead and make sure we keep developing the support you need to manage and grow your business.

Our unique CompactSupport programme is designed to allow most incidents to be solved remotely - saving you both time and expense.

The staff training we provide will reduce your need for support time by 30% within the first year.