THE FIFOSYS WAY

The advantages of a collegiate culture

A lot of people in our line of work make great play of offering you a ‘dedicated account manager’. Our view is that no one person, however brilliant, will know it all or can sort any problem. Instead, we give you a single point of contact - our Service Desk, manned by fully qualified engineers - through which you have access to a whole team of experts, in everything from networking to security. So we can deploy the person best suited to deal with your issue. Or, if we’re tackling a broader strategic issue, we can bring everyone on board. (You should be there when they’re all in the same room…it can get very lively.)

The ability to make IT work better for your business

It’s not enough for us to know all there is to know about IT: about systems and suppliers and applications and problem solving. For us to do what we’re capable of (and for your IT system to make the fullest contribution to the efficiency and prosperity of your business), we need to know all about you. Only then can we put our analytical abilities to work, to find the solutions that are right for your particular circumstances.

Taking time to find out

You won’t be surprised to learn that when we first start working with new clients, we don’t magically produce solutions out of a hat. Instead, we look and listen and ask a lot of questions. Only when we’ve got a real understanding of how you work, what you need and where you want to go, will we draw up proposals or make recommendations. It may take a little longer, but it means we can propose the solution that’s best for you.

Pricing that makes more sense

Most of our competitors use a pricing model that offers unlimited remote support within a fixed fee, with on-site visits charged on top. Our model, on the other hand, gives you an agreed monthly time allowance, which makes no distinction between remote and on-site work. This gives clients the reassurance of knowing exactly how much they’ll be paying for our service. And, since on-site visits are obviously more costly for us, it gives us every incentive to make sure things are done correctly in the first place.

The kind of people you’d want working with you

Of course you expect your IT support people to know what they’re doing. But that’s not necessarily the same thing as caring about what they’re doing. The Fifosys culture puts the emphasis on promoting individual initiative and encouraging job satisfaction. In return for which, we expect absolute commitment and a real sense of responsibility. If you’ve worked with other IT service providers, we think you’ll soon notice the difference.