careers

Offer posted 08 October 2018

Client Support Engineer

Experience: At least 1 years’ experience
Sector: Support
Application closes:

We are looking for an Client Support Engineer with at least 1 years’ experience, to provide desktop IT support to our growing varied customer profile.

The role encompasses providing quality face-to-face and remote IT support to our clients using a broad range of systems across multiple sectors. We offer challenging opportunities to further develop your career.

Passionate about IT and Customer Service, you will be responsible for taking ownership of, and troubleshooting incidents, predicting possible wider issues, building relationships, working with and escalating to other members of the team and being a key part of our growth.

 

Key Skills & Responsibilities:

The candidate will have some exposure to working at an MSP or in-house, in an IT department and will have a good understanding of core IT concepts, preferably with or working towards appropriate qualifications such as A+, Network+, Microsoft training.  Understanding the roles and uses of routers, firewalls and switches, security TCP/IP, DNS and DHCP is an advantage.  

  • Active Directory is central to many of the environments that we support and the engineer should have experience of user and group administration, an understanding of troubleshooting group policies and understanding of permissions.
  • The engineer should be able to support and administer a range of applications including current and previous versions of Microsoft Office and a common line of business applications.
  • The engineer should be able to support and administer client operating systems including Windows 7/8/10 and Mac OSX and be experienced in building workstations. Experience with using image tools is an advantage.
  • Onsite support of Windows desktop, printing issues, mobile devices, telephony systems and EPOS is of benefit.
  • Strong, proven ability to learn and keen to obtain relevant certifications is essential.

 

Benefits:

 Successful appointed candidate will be able to take advantage of our attractive employee benefits, which include:

  • Private Medical Scheme
  • Private Pension Scheme
  • Travel Loan Scheme
  • 33 days holiday (inclusive of bank holidays)
  • Paid sick leave allowance

If this sounds like a suitable role for you please do not hesitate and send us your CV