business

The importance of having access to high-quality end user IT support is sometimes overlooked, especially within small and medium enterprises (SMEs). Yet, in truth, the quality and availability of end user support can make a huge difference to the overall employee experience and can help to transform … read more

Most businesses have a lot of different expenses to contend with, but one of the biggest will usually relate to IT equipment. In 2020, this has been a bigger issue than in most other years, because the outbreak of coronavirus has forced businesses to adjust their practices and, in many cases, allow … read more

For businesses in the UK, 2020 has been a year unlike any other and the COVID-19 pandemic brought with it some existential challenges. Some businesses were required to have employees work from home at short notice, while others had to furlough staff, and some had to completely re-invent themselves i… read more

The outbreak of COVID-19 has led to major economic consequences and the effects are likely to be felt by many businesses for months and even years to come. Naturally, when facing an uncertain economic future, you may need to look to cut costs and this means evaluating what is necessary, and what you… read more

You might have come across the term 'customer success' during business operations. It has become a vital element in B2B. According to a Forrester Research study, 72% of companies have customer service at the top of their priorities. Customer success is not a novel concept. Businesses are now realisi… read more

For any retail business opening multiple branches at pace, there are a number of significant challenges, from recruiting the right staff, to setting up supply chains. However, one challenge that is sometimes overlooked in the early stages of planning such an expansion is the importance of foundation… read more

Healthcare is one sector that is slowly but steadily adapting to technological advances. The UK National Health Service is working on implementing programs that will help it provide superior patient care by improving IT systems. Currently, the organisation is working on a ten-year plan that will ena… read more

Technological disruption hit just about every sector, from banking to retail. Healthcare is one area that is has lagged behind when it comes to the proliferation of technological advances. It's not to say that the sector doesn't have its share of innovations. After all, it is one of the industries t… read more

Every market has its portion of challenges, and any entrepreneur should know this. The retail sector is an area that can be hard to penetrate and even harder to survive. In recent years, the industry has experienced certain shifts that have transformed how things work. Businesses had to adapt, espec… read more

The terms "managed services" and "outsourcing" are sometimes used interchangeably and thought about as being roughly the same thing, which is why some erroneously believe the former to be little more than a dressed-up term for the latter. As both involve seeking assistance from outside organisations… read more