business

You might have come across the term 'customer success' during business operations. It has become a vital element in B2B. According to a Forrester Research study, 72% of companies have customer service at the top of their priorities. Customer success is not a novel concept. Businesses are now realisi… read more

For any retail business opening multiple branches at pace, there are a number of significant challenges, from recruiting the right staff, to setting up supply chains. However, one challenge that is sometimes overlooked in the early stages of planning such an expansion is the importance of foundation… read more

Healthcare is one sector that is slowly but steadily adapting to technological advances. The UK National Health Service is working on implementing programs that will help it provide superior patient care by improving IT systems. Currently, the organisation is working on a ten-year plan that will ena… read more

Technological disruption hit just about every sector, from banking to retail. Healthcare is one area that is has lagged behind when it comes to the proliferation of technological advances. It's not to say that the sector doesn't have its share of innovations. After all, it is one of the industries t… read more

Every market has its portion of challenges, and any entrepreneur should know this. The retail sector is an area that can be hard to penetrate and even harder to survive. In recent years, the industry has experienced certain shifts that have transformed how things work. Businesses had to adapt, espec… read more

The terms "managed services" and "outsourcing" are sometimes used interchangeably and thought about as being roughly the same thing, which is why some erroneously believe the former to be little more than a dressed-up term for the latter. As both involve seeking assistance from outside organisations… read more

Office 365 is more than just email. It offers a powerful set of applications to improve both productivity and communications. read more

You could be fined up to 4% of your global annual turnover should your business be at the centre of a data breach - How prepared is your business for GDPR? read more