Is Your IT Infrastructure up to The Task?

Is Your IT Infrastructure up to The Task?

The COVID-19 pandemic caught the business world by surprise, forcing leaders and senior staff to adapt to an unprecedented crisis, on a scale that was previously difficult to imagine. This adaptation has resulted in many employees working from home, instead of travelling into a dedicated, shared workplace.

Aside from the challenges involved in getting people used to a different way of working and communicating, organisations attempting to maintain their entire workforce on a remote working basis, at short notice, is also a challenge for IT infrastructure. In this blog post, we consider how well-equipped your business is to cope with this.

IT Infrastructure Services

Shifting an entire workforce onto a work from home plan is a potential headache for businesses and this is especially true when infrastructure decisions have been based around everyone working in the same building. By working with a managed service provider, however, you can benefit from the right infrastructure services to cope with the change.

At Fifosys, we are used to working closely with businesses, evaluating current infrastructure, identifying weaknesses or areas for improvement, and making tailored recommendations, rather than delivering 'off the shelf' solutions.

For instance, we are able to assist clients with the implementation of cloud infrastructure solutions, including Microsoft Office 365, Amazon Web Services, Salesforce.com, Microsoft Azure and Google apps, with these decisions being dictated by your requirements, objectives and established ways of working.

In addition, we offer continuous monitoring, as well as strategic support. Here, we can consider whether improvements can be made to the ways in which IT systems are accessed, the ways in which information is shared, as well as the ways in which employees are able to communicate with clients, business partners, suppliers, customers and/or each other.

Security with Remote Work

Cyber security is a major consideration for any business, but it is especially important at times when a high number of employees are working from home. For example, the Coronavirus outbreak led to a rise in cyber attacks, with phishing and malicious websites among the biggest threats, although more sophisticated attacks are also a concern.

One of the big problems with work from home arrangements is the reduced ability to monitor threats. How sure are you that every device being used has installed the latest software updates to patch vulnerabilities? How aware are staff of threats like phishing and ransomware? Has your IT department configured network isolation properly? This can all be essential for avoiding situations where one compromised device threatens an entire network.

It is also important to have disaster recovery solutions in place, so that business continuity can be guaranteed, even if the worst does happen. Are you backing up data frequently enough? Have you shifted away from slower, file-level data backup? Can you get things back up and running swiftly, even in the event of major site or hardware failure?

Devices and Other Hardware

Remote work arrangements also pose significant challenges when it comes to devices and other hardware. For instance, some businesses allow employees to work from home using their own laptop or desktop computer, or connecting via a mobile phone, but this introduces further security problems and also raises potential for compatibility issues.

As the Advisory, Conciliation and Arbitration Service (Acas) points out, employers are ultimately responsible for the equipment and technology solutions they provide to enable employees to work from home. In some cases, this will mean providing laptops, desktops, and other devices or hardware, which comes at a cost.

One option here would be to lease IT equipment, and this is an especially viable option for guaranteeing consistency across the board and for dealing with short-term requirements to increase remote working, as has been the case with the COVID-19 crisis. Additionally, leasing can help to control costs, which can be especially important for situations where equipment needs to be replaced quickly, in order to get things back up and running at full speed.

Fifosys and Managed Services

With the distinct possibility that remote work will be more widely deployed from now on, even as we start to emerge from the COVID-19 crisis, there has never been a better time to make sure your infrastructure is optimised to cope and working with a managed service provider can be the ideal way forward.

Businesses will benefit from working with a managed IT services provider to support back office IT requirements. This is especially true for mid-market businesses that want to extend the capability of the in-house IT departments to allow them to focus on improving front end systems. Back office IT includes the areas of Security, Networks, Server Infrastructure Platform, Cyber Threat Protection, Systems Monitoring & Remediation, Performance Optimisation, Data Backup & Business Continuity, System Patch Management and Software Upgrades.

At Fifosys, we work with small and medium-sized businesses in London and the South-East, creating comprehensive strategies to accommodate specific requirements. We can work with your business to ensure you have everything in place to cope with remote work, both when it is required in emergency situations, but also as a long-term arrangement.

Our experienced experts have provided comprehensive support for companies in all kinds of sectors, including technology, retail, education, healthcare, property and charities or not-for-profit organisations. Our focus is always on providing the right solutions, in alignment with your budgetary considerations and wider strategic objectives.

Mitesh Patel

Managing Director

Mitesh Patel