About our Toolset

About our Toolset

Using, recommending and introducing the highest-quality enterprise and monitoring tools – industry-leading tools for system monitoring and tracking, giving you complete transparency and visibility over your IT infrastructure and services.

Over the past 10 years, Fifosys have carried out rigorous assessments and testing of enterprise, system support and monitoring tools across our system and network infrastructure. As a result, we introduce our clients to a range of reliable, proven, industry leading IT tools. You can use them directly or we can use them for you, providing detailed information about your system performance.

You see what we see. With our monitoring and reporting tools, Fifosys clients have complete transparency and visibility into their IT infrastructure, network and operations.

This long-established focus on open, industry-leading tools means a seamless move from in-house IT support to remote support and monitoring. This enables proactive fault identification, resolution and preventative maintenance.

Two of the key tools we use are:

N-Able

Fifosys provides N-Able server monitoring software to access, monitor, protect, alert and report on server, workstation, and device as well as network performance.

N-Able services are designed and fully managed to help reduce IT costs and increase productivity through providing 24/7 network support monitoring, improving network and systems performance and providing facilities for asset management.
Critical server alerts are configured to raise a service ticket in our ConnectWise system.

Connectwise

Connectwise services are tailored for IT support and service management, with service ticket tracking, workflow management, real-time resource allocation, problem escalation and automated status update notification. Priorities can be assigned according to Service Level Agreements and can be updated manually as business needs change. Connectwise provides facilities for documenting processes, providing an audit trail and enhancing visibility to fault and query reporting.

We provide access to a Connectwise portal for clients to monitor service queries and resolution actions. Your authorised staff can review and manage outstanding support tickets at all times.