Preventive Maintenance

Preventive Maintenance

This service consists of planned maintenance activity designed to avoid any unplanned outages within an IT infrastructure.

It covers the installation of patches, service packs, and security updates and the remediation of ‘amber’ alerts detected through default monitoring.

Fifosys use an enterprise monitoring platform to continually monitor the health of the systems we support. This platform generates alerts which are categorised as follows:

  • Green Alert (Normal) – within normal operating parameters
  • Amber Alert (Warning) - outside normal parameters but still within tolerance
  • Red Alert (Failed) - outside tolerance level and attention is required

All work carried out under Preventive Maintenance requires authorisation prior to commencing work. Our NOC team will only deploy service packs and patches defined and approved by you during the on-boarding process.

James Moss

Technical Director

James Moss