Proactive Monitoring & Remediation

Proactive Monitoring & Remediation

Proactive monitoring services are key to a stable system

To monitor if a system is up or down then react is not enough. Fifosys perform thorough, in depth, and continual monitoring of the health and performance of systems. We use this information to detect trends and prevent issues before they occur. This is a complex and 'mission critical' task so only specialised engineers using the right tools can deliver services of this standard. 

This service includes:

  • Monitoring of critical business services, including server roles;
  • Maintenance and upkeep of core server operating systems and network devices;
  • Remediation of issues identified - either through self-healing and automation or manually through engineer intervention.

The service uses the default monitoring templates that have been defined for each server, product or role by the NOC team. We will have worked with you to pre-selected these during the on-boarding process. You are not able to customise these templates, but they will be updated by our NOC team to reflect new updates and products released by the respective vendors.

If you do need to add extra services to a template, our NOC team will analyse the requirements and, wherever possible, make arrangements to customise the template either during the on-boarding process or later, as required.

James Moss

Technical Director

James Moss