Service Desk

What do we support?

Our 24/7/365 service desk acts as your single point of contact for any technical issues or failures, supporting workstations, mobile devices and network appliances - including routers, printers, switches and hubs. We offer user support, troubleshooting, preventative maintenance and diagnosis, alongside security patches, service packs, monitoring and alerts.

  • Desktop Computers
  • Laptops
  • Tablets
  • Smartphones
  • End-Users

How do we support you?

Our service desk exists as your single point of contact, meaning you know exactly where to turn to if an issue arises. We offer support to all of our partners through both email and telephone communications, depending on your preference. All inbound and outbound calls go through our contact centre system, combining the features of traditional call centres with agent desktop features and more advanced call routing. We only offer 24/7/365 support and maintenance as this ensures we are preventing incidents before they negatively impact our clients’ ability to work.

Features

Features include:

  • Support for workstations, mobile devices and network devices
  • Telephone and email service, with remote support available
  • User support, diagnosis and troubleshooting
  • Service packs and security patches
  • Monitoring and preventative maintenance
  • Licensing management
  • Cloud services administration and management
  • Procurement management
  • Security management

During the on-boarding process, you will need to provide us with a list of users supported as part of the service. Remote support is available through support tools such as SolarWinds N-Able, TeamViewer and LogMeIn.

Requirements for service desk support

To be eligible for these managed IT services, you will need to meet certain conditions. For instance, every workstation must have valid and supported antivirus protection in place before the commencement of the service, and all workstations must also be utilising a supported operating system and version. Please feel free to contact us if you have any questions about our eligibility criteria.

Business IT Support

Fifosys has provided managed IT services for London businesses since 2001, with end-user support at the core of our expertise. Whether you need advice, troubleshooting, diagnosis, monitoring, preventative maintenance or even a complex root cause analysis, we are more than happy to help.

Our dedicated team of experts has experience working across several industries, including retail, technology, healthcare and professional services. We specialise in aligning our services to your specific business, resulting in fully tailored support.

Our three core values

There are three core values we place at the heart of our managed IT services, which are as follows:

- Direct to Tech: We don't believe in wasting your time with 'first line' call handlers. Instead, clients are able to speak directly to skilled engineers, who resolve 90% of incidents at the point of the first contact, ensuring any business disruption is kept to an absolute minimum.

- Business Focused: We get to know your organisation, your specific requirements and your expectations. Fifosys operate as an extension of your organisation, providing a bespoke service in place of the standard 'off-the-shelf' support offered by other providers.

- Transparency: At Fifosys, we believe our clients have a right to know precisely what support they are receiving, which is why we insist on full transparency from beginning to end. We will provide you with clear reports and real-time dashboards, offering clarity, establishing trust and complete peace of mind.

Enterprise-level service

By operating with these three core values in mind at all times, we are able to deliver enterprise-level IT services and solutions for small and medium-sized businesses throughout the UK.

Our friendly team of fully-qualified engineers are always happy to help out. Our service desk is staffed on a 24/7/365 basis, ensuring someone is always on hand when you need them. As a result, you will never be left without the help and support you need to achieve your business objectives.

Next steps

Contact one of Fifosys' experts to hear how our service desk could work for you.