Support

End-user support is at the core of our business and our service desk is at the front line in guaranteeing great service to our clients.

Fifosys have been specialising in delivering efficient and friendly IT support to our clients for over 15 years. Our approach has three core values:

  • Direct to tech -  Your staff don't waste their time with "first line" call handlers and speak to skilled engineers who can resolve 90% of incidents instantly.
  • Business focused - We don't provide a stale 'off-the-shelf' service. We believe that we need to be an extention of your organisation. To do this, we understand your requirements and expectations.
  • Transparency - We are proud of the service we provide and we want to shout from the roof tops! We do this by provding clear reports, real-time dashboards and portals so you can see exactly what we are doing and how well we are doing it. This gives you complete peace of mind.

 

What can you expect?

We take quality seriously and are proud our certified engineers support our customers with the very best IT services. From day-to-day advice and troubleshooting to complex root cause analysis, we are the experts! Our customers partner with Fifosys to enhance their services, manage costs and use technology to aid business growth without the complexities of managing their IT in-house.

The entire project was well planned and went incredibly smoothly. Our entire centralised infrastructure was moved to a secure data centre over a single weekend with little disruption to users. Fifosys identified numerous potential risks with the move and prepared with intelligent contingency plans. Fortunately, they weren't needed! Fifosys ensured a potentially high risk move was executed to plan with little need for assistance from us.

Carol Williams, ICT Partner, SHW

More Information

For more about the services we can provide to your business, please see the following:

Debbie Bidewell

IT Manager

Debbie Bidewell