Support

Global 24/7 IT Support for your business.

End-user support is at the core of our business and our service desk is at the front line in guaranteeing great service to our clients. Fifosys have been specialising in delivering efficient and friendly IT support to our clients for over 15 years. Our approach has three core values:

  • Direct to tech -  Your staff don't waste their time with "first line" call handlers and speak to skilled engineers who can resolve 90% of incidents instantly.
  • Business focused - We don't provide a stale 'off-the-shelf' service. We believe that we need to be an extention of your organisation. To do this, we understand your requirements and expectations.
  • Transparency - We are proud of the service we provide and we want to shout from the roof tops! We do this by provding clear reports, real-time dashboards and portals so you can see exactly what we are doing and how well we are doing it. This gives you complete peace of mind.

 

What can you expect?

We take quality seriously and are proud our certified engineers support our customers with the very best IT services. From day-to-day advice and troubleshooting to complex root cause analysis, we are the experts! Our customers partner with Fifosys to enhance their services, manage costs and use technology to aid business growth without the complexities of managing their IT in-house.

Fifosys have been supporting our business across 12 locations for the last 7 years and we are happy to sign up to another 3 year term (2019). The team are professional, flexible and consistently meet our expectations. What more can one need from a service desk.

Paul Morgan, Director of IT Operations, Audley.

For more information about our happy customers and the solutions we have deployed for them see our Case Studies section.

More Information

More about the services we can provide to your business please see the following:

 

Debbie Bidewell

IT Manager

Debbie Bidewell