Junior Account Manager

About us

Fifosys is ranked as the top Managed Service Provider in Europe for 2025, known for its ISO accreditations and ability to deliver comprehensive IT services around the clock. We specialise in IT infrastructure, cybersecurity, support and consultancy, providing enterprise-level solutions to mid-market and growing businesses.

We invest heavily in learning and development, offering structured training to support career progression. As we continue to grow organically and through acquisitions, we are expanding our team to support increasing demand.

The role

We are seeking a Junior Account Manager to work alongside a team of experienced Account Managers, acting as the voice of our clients and strengthening long-term relationships. You will help clients maximise value from our services through regular engagement, strategic guidance and a strong understanding of our products and processes.

Key responsibilities

• Build strong relationships with key client stakeholders through regular on-site, in-person and virtual meetings.
• Understand client requirements and recommend tailored solutions with support from the pre-sales team.
• Act as the client advocate, ensuring needs are communicated and prioritised internally.
• Drive contract renewals and support retention by identifying growth and cross-sell opportunities.
• Coordinate feedback between clients and internal teams to improve service delivery.
• Provide updates on new products and services relevant to each client.
• Support marketing campaigns, newsletters and client communications.
• Collaborate on business development and opportunity assessment.
• Support procurement activities including sales orders, contracts and proposal drafting.
• Assist clients in achieving Cyber Essentials and maintaining security documentation.
• Support GDPR compliance tasks and documentation updates.

Objectives & success criteria

• Maintain client satisfaction scores of 90% or above.
• Support an annual contract renewal rate of 95%.
• Deliver 10% annual revenue growth across assigned accounts.
• Ensure accurate and up-to-date account plans and risk registers.
• Recommend and implement a minimum of five upgrades or enhancements annually.
• Ensure seamless service transitions with full compliance to client expectations.
• Conduct regular business reviews with insights and recommendations.
• Maintain accurate internal system updates and meeting notes.

Skills & experience

• Experience in B2B account management or client services.
• Experience in an MSP environment is highly desirable.
• Strong communication and presentation skills.
• Confidence discussing financial and pricing information.
• Proactive, energetic and client-focused approach.
• Familiarity with IT systems and managed services.

How to apply

To apply, send your CV and a short covering note to recruitment@fifosys.com. Please include “Junior Account Manager Vacancy” in the subject line. Alternatively, you can fill out the form below and we'll be in touch.