Co-Managed IT Services To Support Your In-House Teams
Your internal IT team knows your business. What they often need is extra capacity, specialist skills, or dependable backup when the pressure is on. Fifosys co-managed IT services are designed to work alongside your existing team. We provide structured support, technical depth, and proactive services that plug the gaps without taking ownership away from you.
Designed to support in-house IT, not replace it.
Access specialist capability across security, cloud, and infrastructure.
Defined responsibilities so nothing falls between the cracks.
When in-house IT needs reinforcement
Many internal IT teams reach a point where workload, risk, or complexity starts to outweigh available time and skills. You might recognise some of these challenges:
Day-to-day support dominates, leaving little time for improvement or planning.
There is no meaningful cover for holidays, sickness, or out-of-hours incidents.
Specialist depth in cyber security, cloud, or networking is limited or missing.
The number of systems and vendors has grown faster than the team.
Security, risk, and compliance concerns are known, but never reach the top of the list.
When something serious happens, escalation options are narrow.
What Co-Managed IT actually means
Co-managed IT is a shared responsibility model. Your internal team remains in control of strategy, priorities, and business context. Fifosys provides agreed services, technical expertise, and additional capacity, delivered through clearly defined processes and responsibilities. We integrate with your team, tools, and workflows rather than imposing a one-size-fits-all service.
Fifosys Co-Managed Services in Practice
You decide what stays in-house and what we support. That can include service desk capacity, out-of-hours cover, monitoring, patching, cyber security operations, and escalation.
Both teams work from shared documentation and agreed processes, so responsibilities stay clear and service stays consistent as the organisation grows.
How Our Co-Managed Support Helps Your Business
Co-managed IT is not a halfway version of fully managed services. It serves a different purpose. With fully managed IT, responsibility sits largely with the provider.
With co-managed IT, your internal team stays in control, responsibility is shared and clearly defined. This model is right for organisations that already have capable internal IT and want to strengthen it rather than replace it.
If you are looking to fully outsource IT, our managed services offering may be a better fit.
Day-to-day support and escalation
Overflow capacity when workloads spike, with clear escalation for complex or business-critical incidents.
Network and platform resilience
Monitoring, patching, and proactive maintenance across on-prem, hybrid, and cloud environments.
Operational security and response
Practical security monitoring, alert response, and remediation support aligned to your policies and risk profile.
Clear roles and reporting
Defined responsibilities, predictable reporting, and visibility that helps stakeholders understand risk and progress.
Olympia relies on stable, secure technology to support major exhibitions and live events. Through a co-managed approach, Fifosys provides infrastructure support, monitoring and specialist expertise while Olympia’s internal team retains strategic oversight and has a platform to ensure they remain at the forefront of IT solutions.
"We end the day knowing that we're no longer that small fish in a big pond; we matter, we know it, and we know we can trust them to do what they promised"
Everyone Active operates over 200 leisure centres across the UK with thousands of staff. Fifosys works alongside their internal IT team, providing service desk support, infrastructure management, monitoring, backup and disaster recovery.
"In a co-managed scenario, it's really about making the time and effort to make sure you have that relationship in place; you can share ideas and work very closely. The more you evolve, the more benefit you get out of it”
How Our Co-Managed Model Works
Co-managed IT delivery works best when both teams share the same view of the environment, agree responsibilities early, and follow a consistent operating rhythm.
We align tooling and data so both teams work from the same documentation, asset records and runbooks. That shared visibility supports faster resolution and better day-to-day decision-making.
Responsibilities and escalation routes are agreed at the outset. This prevents overlap and service gaps, and it keeps ownership clear across service desk, infrastructure, security operations and projects.
Regular operational updates and monthly partner success meetings keep both teams aligned. Service reviews and technical planning sessions can be added where you need deeper analysis, priorities, and next steps.
Changes follow an agreed change management process, including risk assessment, approval workflows, maintenance windows, and post-change review. This reduces disruption and keeps delivery predictable.
What you gain with co-managed IT support
Keep control with your internal IT team, and add the depth, coverage, and structure needed to stay ahead.
More capacity without more headcount
Reduce overload, clear backlogs, and create room for improvement.
Senior expertise on tap
Bring in specialist skills across security, cloud, networking, and infrastructure.
Faster escalation and resolution
Clear escalation paths and a team built for incidents, not guesswork.
Stronger security oversight
Proactive monitoring and maintenance that is hard to sustain internally.
Reliable cover and continuity
Out-of-hours support and planned cover for holidays and sickness.
Clear accountability
Defined responsibilities so work does not fall between teams or suppliers.
Better visibility for stakeholders
Clarity on priorities, risks, and next steps through consistent reporting.
Scales with the business
Increase support as complexity grows, without restarting the model.
Co-Managed IT Services We Deliver
Choose the support you need. Your team stays in control, and Fifosys adds capacity, operational cover, and specialist expertise where it makes the biggest difference.
Service Desk and 24.7 Operations
Always-on user support and proactive oversight to keep services running smoothly.
- End-user support
- Network, server and device monitoring
- Proactive issue detection
- Patch management and compliance
- Out-of-hours and escalation support
Infrastructure and Cloud Services
Infrastructure and cloud support delivered alongside your internal IT team.
- Cloud-first transformation
- Microsoft 365 and Entra ID
- Azure and hybrid environments
- SharePoint and file migrations
- Device deployment and Intune management
Cyber Security and Compliance
Continuous protection, monitoring and governance to reduce risk and improve resilience.
- 24.7 SOC and threat monitoring
- mXDR and endpoint protection
- Vulnerability management
- Microsoft 365 security
- Mobile device management
- Cyber Essentials Plus and compliance support
Project and Professional Services
Planned change delivered through structured processes and controlled rollout.
- Office relocations
- Platform migrations
- Security improvement programmes
- New site onboarding
- Infrastructure modernisation
Co-Managed IT Services FAQs
Clear answers to common questions about how a co-managed IT partnership works.
What are co-managed IT services?
Co-managed IT services are a shared delivery model where your internal IT team retains ownership and control, while Fifosys provides agreed support such as service desk coverage, infrastructure monitoring, cyber security operations, patching, projects or escalation support.
Who are co-managed IT services best suited for?
Co-managed services are designed for organisations with an existing internal IT function that need additional capacity, specialist expertise or dependable out-of-hours coverage without increasing headcount.
How is co-managed IT different from fully managed services?
With managed services, Fifosys takes full responsibility for IT delivery. With co-managed services, responsibility is shared, allowing your internal team to remain closely involved while receiving additional support.
Can we choose which services are co-managed?
Yes. Co-managed IT services are flexible by design. Responsibilities are agreed at the outset so you retain control where it makes sense and use Fifosys to support specific functions or fill capability gaps.
Do you provide 24.7.365 support in a co-managed model?
Yes. Co-managed services can include 24.7.365 service desk coverage, network operations and security monitoring, providing continuous support without removing ownership from your internal IT team.
Talk to us about co-managed IT
Fifosys has supported UK organisations for 25 years. Many clients work with us for a decade or more because we invest time in understanding how each organisation operates. Our co-managed services are built on clear communication, predictable delivery and long-term partnership.
If your internal IT team needs extra capacity, operational cover, or specialist support, we can help you shape a co-managed model that fits how you already work.
