Give your internal IT team more capacity, coverage and specialist depth.
Fifosys works alongside your existing IT function, adding the support, monitoring and expertise your team needs while you retain ownership of strategy, priorities and the business relationship.
Your internal IT team understands the organisation. Co-managed IT gives them the time, resilience and specialist support to do more with that knowledge.
Internal teams often carry a wide range of responsibilities with limited time and headcount. Day-to-day support competes with security, projects, infrastructure and long-term planning.
Fifosys becomes an extension of that team. We agree what remains in-house, where we take responsibility and how both sides work together across tickets, monitoring, documentation, security and change.
The result is a stronger internal function with greater capacity, dependable cover and access to specialists when the environment or situation demands it.
Capable teams can still become constrained by time, coverage or complexity.
Co-managed IT is designed for organisations that want to strengthen an established internal function without handing over control.
Support demand is crowding out improvement
Tickets, user requests and routine administration leave too little time for strategic work and technical improvement.
There is limited cover outside the core team
Holidays, sickness, busy periods and out-of-hours incidents create pressure and dependency on a small number of people.
Specialist requirements are becoming harder to cover
Security, cloud, infrastructure and compliance increasingly require skills that are difficult to maintain across a lean team.
Projects keep slipping behind operational priorities
Important migrations, upgrades and improvement programmes lose momentum because the same people are responsible for daily service.
Escalation options are too narrow
Complex incidents become harder to resolve when the team lacks immediate access to additional engineers and specialist depth.
More support for your team, without weakening their ownership.
The right model creates shared visibility, clear boundaries and a dependable route to additional expertise. Your internal team remains at the centre of the service.
Capacity where pressure is highest
Add service desk, monitoring or project resource where it creates the greatest improvement for the internal team.
Clear shared responsibility
Agreed ownership, escalation paths and service boundaries prevent duplication and stop work falling between teams.
Specialists available when needed
Draw on cyber security, cloud, networking, infrastructure and compliance expertise without building every capability internally.
Reliable cover around the clock
Strengthen resilience with 24×7×365 service desk, monitoring and escalation support shaped around your operating requirements.
Shared visibility and documentation
Both teams work from clear records, agreed processes and useful reporting so decisions can be made quickly.
More time for strategic priorities
Reduce operational pressure so internal leaders can focus on improvement, business change and long-term technology direction.
Assess. Align. Extend. Support. Improve.
There is no fixed division of responsibility. We shape the service around your existing people, tools and priorities, then establish the operating rhythm needed to keep both teams aligned.
Discuss your requirementsUnderstand the team, environment and pressure points
We review your current responsibilities, technology, service challenges, risks and capability gaps before defining the model.
Agree ownership and ways of working
Roles, escalation paths, service boundaries, tools and communication are agreed so both teams know where responsibility sits.
Add the capacity and expertise your team needs
We introduce agreed services across support, monitoring, security, cloud, infrastructure or projects without disrupting what already works.
Operate as one connected service
Shared documentation, regular communication and defined escalation create a consistent experience for users and stakeholders.
Develop the model as priorities change
Reporting, service reviews and technical planning help both teams remove recurring issues, improve resilience and support future change.
Long-term partnerships with internal teams operating at scale.
Specialist support while the internal team retains strategic oversight.
Fifosys provides infrastructure support, monitoring and technical depth around an internal team responsible for a major live events estate.
A connected service supporting more than 200 UK locations.
Fifosys works alongside the internal IT team across service desk, infrastructure, monitoring, backup and disaster recovery.
Greater resilience without rebuilding the internal function.
Co-managed IT strengthens the team you already trust and creates room for them to focus on the work that needs their knowledge of the business.
More capacity without more headcount
Reduce overload, clear backlogs and create space for improvement.
Senior expertise on demand
Bring in deeper security, cloud, infrastructure and compliance skills.
Faster escalation and resolution
Give the team a dependable route for complex incidents and urgent change.
Stronger operational coverage
Extend support and monitoring beyond the capacity of a small internal team.
Better continuity
Reduce reliance on individual people during absence, turnover or busy periods.
Clearer accountability
Defined responsibilities keep ownership visible across teams and suppliers.
More useful stakeholder reporting
Connect service activity, risk and priorities to clear next actions.
A model that can evolve
Increase or reshape support as the organisation and internal team change.
“In a co-managed scenario, it’s really about making the time and effort to make sure you have that relationship in place. You can share ideas and work very closely.”
Clear answers before you define the model.
Co-managed IT works well when expectations, boundaries and responsibilities are agreed from the beginning.
Build the support around the priorities your team is carrying.
Your technology should give the business fewer problems to think about.
Tell us what is working, what is creating risk or friction and where you need additional support. We will help you understand the most practical route forward.
Start with the challenge rather than a specific product.
Speak with a team that understands IT, security and business change.
Get a practical view of the most appropriate next step.