Co-managed IT support that scales across more than 220 leisure centres.
How a long-term partnership gives Everyone Active access to responsive support, broader engineering depth and a 24/7/365 service desk across a nationwide operation.
Supporting a nationwide leisure operation with technology that remains available.
Everyone Active manages more than 220 sports and leisure centres across the UK and employs over 3,500 people. Its technology requirements span a large, distributed estate where staff need dependable access to systems and support throughout extended operating hours.
The relationship with Fifosys has existed in some form for more than 14 years. It developed further when Fifosys acquired Enforce Technology near the end of the pandemic, bringing the existing service into a wider organisation with additional resilience, engineering capability and service desk capacity.
For Everyone Active's internal IT team, that broader support model provides specialist depth without taking ownership away from the people who know the organisation best. Employees across the country have one clear route into support, while the internal and Fifosys teams work together behind the scenes.
The partnership continues to evolve as the operational footprint and technology environment change. That continuity matters across a business where an issue can arise at any site, at any time, and where effective support depends on understanding how the organisation works.
Deliver consistent support across a large estate without slowing the internal team down.
Everyone Active needed a partner that could add capacity and specialist expertise while fitting naturally around an established internal IT function.
A nationwide operating footprint
More than 220 centres create a broad support requirement across different locations, users and operational circumstances.
Issues outside standard hours
Leisure centres operate beyond a conventional office day, so support has to remain available whenever staff need it.
Pressure on the internal team
A small internal function needed additional capacity and engineering depth without introducing fragmented ownership.
A service that had to keep evolving
The support model needed to adapt as Everyone Active grew and its technology requirements changed over time.
A partner that works alongside the internal team and understands the business.
Everyone Active values a co-managed relationship built around shared ideas, close collaboration and practical improvement. The service is designed to complement the internal team rather than replace it, providing another layer of capability while keeping communication and ownership clear.
That relationship also avoids the hard-sell approach Wes Dryden wanted to avoid. Recommendations are shaped around Everyone Active's needs, and the partnership has remained useful because the service continues to change with the organisation.
Established organisational knowledge
The team understands Everyone Active's environment, operating model and the routes needed to resolve issues efficiently.
Flexible co-managed support
Fifosys adds capacity and specialist skills while working closely with the internal IT team.
A service built around the client
The partnership favours practical, tailored solutions over a rigid package or product-led sales approach.
One support route, shared ownership and more capability behind the internal team.
The service combines nationwide accessibility with close coordination between Everyone Active and Fifosys.
Provide a single point of contact
Give staff across the country one number or email address for support, regardless of where an issue originates.
Make support available around the clock
Back the organisation with a 24/7/365 service desk suited to extended opening hours and a distributed estate.
Coordinate the two IT teams
Route issues between internal specialists and Fifosys engineers according to ownership, context and capability.
Add engineering resilience
Provide access to a wider pool of technical knowledge when the internal team needs additional depth or capacity.
Share ideas and improve together
Use the co-managed relationship to exchange insight and find practical improvements across the service.
Evolve as requirements change
Keep adapting the support model around new pressures, operational growth and the priorities of the internal team.
Less operational pressure and a service that continues to grow with the organisation.
Everyone Active has a clear, scalable route into support and an experienced partner working alongside its internal team.
Support is available across the estate
Staff at more than 220 locations can use one consistent route to access help at any time.
The internal team has more breathing room
Additional capacity and engineering support reduce pressure and free the team to focus on higher-value priorities.
Issues reach the right people
Shared knowledge and clear coordination help support requests move smoothly between the internal and Fifosys teams.
The relationship keeps improving
The service continues to evolve rather than remaining fixed around the requirements that existed at the start.
“In a co-managed scenario, it's really about making the time and effort to make sure you have that relationship in place. You can share ideas and work very closely. The more you evolve, the more benefit you get out of it.”
Where would additional capacity or specialist depth make the biggest difference?
Start with the pressure on your team, the support gap or the capability you need to add. We will help you understand the most practical route forward.