A resilient technology partnership for an iconic venue becoming a destination.
How Olympia London replaced an impersonal provider with a trusted extension of its team, strengthening support, cyber security and readiness for a major period of transformation.
Supporting the next chapter of a landmark London venue.
Olympia London has been part of the capital's cultural and events landscape for nearly 140 years. Its Victorian architecture and flexible spaces have hosted exhibitions, conferences, live entertainment and many other experiences, making the venue an important hub for culture, education, work and leisure.
The organisation is moving through a significant period of modernisation as Olympia evolves from a venue into a broader destination. That ambition places new demands on connectivity, data management, cyber security and the resilience of the systems used by employees every day.
A long-serving system administrator had accumulated 25 years of organisational and technical knowledge. When that person retired, Olympia needed a support model that could replace the dependency on a single individual while remaining flexible enough to work alongside its internal leadership.
An initial engagement with a large global provider failed to provide the attention or onboarding Olympia had been promised. The organisation therefore restarted its search, this time prioritising care, availability, transparency and a provider willing to understand the detail of a unique historic venue.
Replace individual dependency without losing knowledge, care or control.
Olympia needed resilience and specialist depth, but its experience with a global provider showed that scale alone was not the answer.
A critical knowledge transition
The retirement of a system administrator after 25 years created an immediate need to understand and document the environment.
An unsuccessful first transition
Poor onboarding from a large provider left Olympia feeling overlooked and increased the urgency of finding a better fit.
A changing operational model
Technology had to support Olympia's growth from an events venue into a more complex, always-on destination.
Cyber and infrastructure resilience
Connectivity, data and security needed to become stronger and more scalable as the organisation moved forward.
Attention, chemistry and commitments the team could trust.
Olympia wanted an MSP that would behave like an extension of the team, not a remote supplier organised around bigger accounts. The difference became clear from Fifosys' first visits, when the team spent time on site and focused on how the organisation operated as well as what technology it used.
That approach created chemistry early in the process. Fifosys was open about what it could deliver, took Olympia's ambitions seriously and connected every recommendation to the need for a robust, scalable and future-ready destination.
A detailed on-site discovery
The team audited the environment, documented its layers and learned Olympia's vision, operating constraints and practical priorities.
A genuinely bespoke service
Olympia received the attention and accessibility it had been missing, without feeling secondary to larger clients.
Trust through realistic commitments
Clear expectations and dependable follow-through replaced overpromising with a transparent working relationship.
Understand the venue deeply, then build resilience around its future.
The engagement combined careful onboarding with day-to-day service and strategic improvements aligned to Olympia's transformation.
Discover the full environment
Spend time on site, audit systems and capture the knowledge needed to remove dependency on individuals.
Integrate with the internal team
Create clear working relationships, escalation routes and shared ownership rather than operating as a distant helpdesk.
Strengthen cyber security
Make protection a core part of the operating strategy and support Olympia's increasing security requirements.
Provide support around the clock
Give employees access to a 24x7x365 service desk backed by engineers who understand the organisation.
Plan for scalable infrastructure
Align connectivity, data and core technology decisions with the move from venue to destination.
Maintain transparency
Use honest advice, regular communication and accountable delivery to keep the partnership aligned over time.
A valued technology team with the resilience to support change.
Olympia now has a service that feels personal while providing the specialist depth and availability required by a high-profile destination.
Knowledge no longer sits with one person
A documented, team-based service provides continuity and reduces the risk created by individual dependency.
Employees have dependable support
The service desk is used daily, with a clear route to people who know the environment and its priorities.
Cyber security has greater weight
Security is embedded in the strategy supporting Olympia's transformation rather than treated as a separate exercise.
Technology reflects the ambition
Infrastructure planning is shaped around scalability, resilience and the organisation's development into a destination.
“We matter, we know it, and we know we can trust them to do what they promised.”
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