The Comptoir Group

Streamlining operations and scaling growth for a dynamic hospitality brand

The Comptoir Group is a UK-based hospitality powerhouse bringing Middle Eastern flavours to the high street through three vibrant brands: Comptoir Libanais, Yalla Yalla, and Shawa. Each offers a unique customer experience - from fast-casual dining and premium entertainment venues to elevated street food retail.

As the business expanded, so too did its operational complexity. With multiple sites, fluctuating shift patterns, and critical front-of-house systems, the Group needed an IT partner who could deliver seamless support, proactive infrastructure planning, and the confidence to scale. Without tech disruption getting in the way.

Fifosys partnered with Comptoir Group to help them transition from reactive IT firefighting to strategic, secure, and service-driven operations.

The Challenge

Hospitality technology is invisible - until it isn’t.

In a fast-paced hospitality environment, any delay - whether it’s a downed POS system, a broken printer in the back office, or an unstable network - can instantly impact customer experience, employee efficiency, and daily revenue.

For Comptoir Group, a growing portfolio of brands and locations meant growing pressure on their internal operations team. They needed a technology partner who not only understood hospitality but could also:

  • Support critical systems in real-time across geographically dispersed restaurant sites.

  • Minimise downtime for front-of-house tools like POS terminals, payment systems, and digital ordering.

  • Streamline IT procurement and licensing, ensuring consistency and cost-efficiency.

  • Scale infrastructure in line with future growth, including new site openings.

  • Improve cybersecurity posture across the Group, including secure staff onboarding and offboarding.

  • Offer reliable, personable support - no long waits, no anonymous helpdesk queues.

“We had systems in place,” explains Adil, part of the operations team at Comptoir Group. “But as we grew, they started to feel piecemeal. We needed joined-up thinking and proper support - someone who could take ownership of the tech side and let us focus on the customer side.”

The Solution

Strategic, scalable IT support - tailored to the hospitality sector.

Fifosys stepped in with a full IT audit and roadmap across all business units. From there, we built a tailored strategy that addressed immediate pain points while laying the groundwork for long-term growth. We kicked off the partnership with smaller projects initially, delivering targeted improvements that built trust and laid the foundation for wider transformation - an example of this can be found in our tailored VOIP solution. As we consistently delivered, we began offering more support for Comptoir Group, including:

Fractional CTO Support

  • Regular reviews with senior stakeholders to align tech decisions with business goals.

  • Site-specific planning to ensure seamless new location launches, such as the recent Ealing opening.

  • Strategic advice on consolidating licensing and subscriptions to reduce admin overhead.

Day-to-Day IT Support

  • Fully outsourced 1st–3rd line support for all restaurant and head office staff.

  • Proactive monitoring of POS systems, payment terminals, and core infrastructure.

  • Direct communication channel for site managers to escalate issues quickly, with no ticketing bottlenecks.

Cybersecurity and User Management

  • Streamlined, secure onboarding/offboarding of site staff.

  • Centralised access control and permissions management.

  • Deployment of best-practice endpoint protection and email security.

Infrastructure Modernisation

  • Replacing legacy devices with centrally procured, pre-configured laptops and tablets.

  • Network upgrades at multiple sites to boost performance and reduce dropouts.

  • Future-proofed infrastructure ready for growth and evolving service models.

IT Procurement and Licensing Management

  • Central tracking of all hardware assets across 30+ sites.

  • Licensing consolidation for Microsoft 365 and other key business tools.

  • Bulk device procurement for efficient rollout at new and refurbished locations.

The Results

Peace of mind, improved service continuity, and confident expansion.

The partnership has transformed how the Comptoir operations team engages with IT. Site managers no longer waste time troubleshooting tech, frontline teams can deliver a smoother guest experience, and the head office has regained oversight across all systems and licenses.

For Adil, the biggest change has been the quality of support. “They’re not just a vendor. They’re part of the team,” he explains. “Fifosys know our business, they know what’s critical to us, and they’re always quick to respond. That makes a huge difference - especially during service hours.”

With Fifosys managing the tech behind the scenes, the Comptoir team can focus on what they do best: welcoming guests, serving delicious food, and creating vibrant hospitality experiences.

Looking Ahead

With plans to expand its footprint further, including more standalone retail concepts and entertainment venues, Comptoir Group is positioned for sustained growth. Fifosys continues to play a vital role as a strategic IT partner, offering both the technical capability and cultural fit to support the journey.

“We’re not just maintaining systems anymore,” says Adil. “We’re building for the future. And Fifosys is helping us get there.”

Key Benefits

✔️ Reduced downtime across all locations

✔️ Seamless support for new openings

✔️ Improved cybersecurity and data handling

✔️ Efficient hardware and license management

✔️ Strategic tech planning aligned with business growth

✔️ Friendly, knowledgeable team that feels like an extension of the business

About Comptoir Group

Comptoir Libanais, translated, means 'Lebanese Counter', and the group prides itself on welcoming everyone to their restaurants across the UK to enjoy caringly prepared Lebanese food. As of February 2025, the Comptoir Group operates a diverse portfolio of Middle Eastern restaurant and retail concepts across the UK. From fast-casual dining at Comptoir Libanais to the tasty-yet-nostalgic feel of Yalla Yalla, or elevated street food at Shawa, each brand blends rich cultural heritage with a modern hospitality experience.

Explore more: https://www.comptoirlibanais.com

Ready to transform your IT from a headache into a growth enabler? Reach out to us today to learn how we can help you, too.