AFNOR UK

AFNOR UK is the UK arm of the global AFNOR Group, a UKAS-accredited certification body and member of the Association of British Certification Bodies (ABCB). With three decades of presence in the UK, AFNOR UK delivers accredited management systems certifications and CQI-IRCA recognised training, specialising in lead auditor and conversion training courses.

Operating as a lean, agile organisation, AFNOR UK relies on a nationwide network of auditors, consultants, and training professionals. This structure demands a robust, secure, and adaptable IT framework - one that supports flexibility without compromising data security or service quality.

They became a client earlier in 2025, and we were fortunate enough to be joined by their Managing Director, Fabienne Bonin-Bree, who offered insight into finding an MSP that worked for them, their journey with Fifosys so far, and what they hope comes in the future.   

The Challenge: Finding a Partner That Mirrors Their Own Standards

When AFNOR UK began searching for a new technology partner, they had three non-negotiables: ISO 27001:2022 certification, an efficient and responsive helpdesk, and the strategic capability to guide IT improvements aligned with their operational model.

“As a certification body, we place immense importance on the security and confidentiality of our clients’ data,” explains Fabienne. “We needed a managed services partner who not only understands compliance but lives it - and Fifosys stood out immediately.”

But what truly resonated with the team at AFNOR UK was the personal approach that everyone who works with Fifosys has come to know and benefit from.

“There’s one thing I really appreciated: Mitesh took the time to join our initial meetings, even before anything was signed. We’re a small organisation - and it meant a lot that he made time for us. It showed us that Fifosys values every client, regardless of size. That’s how we treat our own clients too - large or small, they matter. That alignment in ethics and customer care was another deciding factor for us.”

The team also sought guidance on how to futureproof their IT setup - ensuring their systems could evolve in step with the growing demands of digital training delivery, remote collaboration, and client data protection.

The Solution: A Smooth Transition and a Proactive Start

Though the partnership is still in its early stages, the onboarding experience with Fifosys has already delivered measurable value.

“The onboarding process was excellent. Everything was handled seamlessly, and I never felt I had to chase or worry. Communication was consistent, and any concerns were addressed promptly,” shares Fabienne.

A key highlight of the onboarding journey was the comprehensive IT audit conducted by Fifosys. This assessment offered full visibility into AFNOR UK’s IT environment, identifying areas for improvement, priority actions, and providing a structured roadmap for future upgrades, with clear budgetary guidance.

“For someone who isn’t an IT specialist, that level of clarity was empowering. We now understand our system better, we know where the risks lie, and we have a plan to address them,” she adds.

A Strong Foundation for Compliance and Cyber Resilience

Given the regulated nature of their business, compliance is more than a requirement for AFNOR UK - it’s a cornerstone of their credibility. Fifosys’ audit and recommendations offered peace of mind and reinforced AFNOR’s confidence in their compliance posture.

“We cannot take chances when it comes to compliance. The partnership with Fifosys has helped us ensure our systems meet the standards we expect of ourselves and recommend to others,” Fabienne affirms.

She also highlighted a cybersecurity webinar provided by Fifosys shortly after onboarding, which offered valuable insights. As a result, they are now planning additional internal training sessions for staff - a move to further embed best practices across the organisation.

Looking Ahead: A Partnership Built on Proactive Support

With a solid foundation now in place, AFNOR UK is optimistic about the road ahead. They are looking forward to continued strategic input from Fifosys, especially around cybersecurity, cost-effective system management, and smarter use of existing IT tools.

“We’re excited by the potential of ongoing knowledge-sharing, like webinars, system optimisation advice, and proactive support. Having a partner that’s not just reactive but forward-looking gives us the confidence we need to focus on what we do best.”

Impact in Summary:

• Improved visibility and control over IT infrastructure

• Increased confidence in compliance posture

• Seamless, stress-free onboarding

• Plans for continued cyber awareness training

• A partner who brings both technical assurance and strategic foresight