A secure cloud foundation for specialist care across multiple locations.
How London Claremont Clinic connected clinical systems, medical devices and visiting consultants through a flexible managed environment designed around patient care.
Technology designed around a modern private outpatient service.
London Claremont Clinic is a private outpatient organisation providing specialist care across areas including diabetes, cardiology, ophthalmology, dermatology, oncology, psychiatry and allergy. Its services also include diagnostics, screening, treatment and surgical procedures within those specialities.
The clinic was being launched with a multi-site model and a network of 50 specialist consultants using its consultation rooms. Employees and clinicians needed access to email, the patient healthcare management system and business-specific applications, sometimes permanently and sometimes only while working on site.
Most of the environment could be delivered through the cloud, but three on-premise servers still had to connect directly to medical devices. The information collected by those systems needed to be replicated, stored securely and made available without adding complexity for clinical users.
The requirement was therefore broader than a standard cloud migration. London Claremont Clinic needed an end-to-end managed infrastructure that combined flexible access, secure data management, support for specialist applications and ongoing responsibility for technology supplied by third parties.
Connect cloud services and clinical equipment without compromising access or security.
The environment had to accommodate specialist consultants, medical devices and sensitive information within one manageable service.
A new organisation and infrastructure
The clinic required email, patient management, data services and support to be designed and implemented from the ground up.
Medical devices remained on site
Three local servers had to continue operating specialist equipment while their data was replicated securely.
Many different clinical users
Fifty consultants needed appropriate access when using consultation rooms, without receiving unnecessary permissions.
Multiple suppliers and applications
The clinic needed one support partner able to take ownership even when an issue involved third-party technology.
Confidence built through earlier projects and advice grounded in the business.
CEO Lana Kopanja had worked with Fifosys previously and had already seen the value of its advice, technical knowledge and commercial judgement. That experience reduced uncertainty at a point when the new clinic needed to make several foundational decisions quickly.
Fifosys was selected because it could shape the infrastructure around the organisation rather than asking clinical operations to adapt to a standard technical model. Flexibility, security and effectiveness were treated as connected requirements.
An established working relationship
Previous projects gave the leadership team direct experience of Fifosys' delivery and decision-making.
Advice connected to business value
Recommendations considered clinical use, operational simplicity and long-term value as well as the technology itself.
A complete delivery capability
Fifosys could bring cloud, local infrastructure, data replication and ongoing support into one accountable service.
Create one secure environment around the way the clinic delivers care.
The solution combined cloud-hosted services with managed on-site systems, providing consistent access while preserving the specialist equipment the clinic relied on.
Build the cloud environment
Deliver email, the core patient healthcare management system and other central services through a managed cloud platform.
Connect clinical servers
Manage the three on-site servers required by medical devices and integrate them into the wider environment.
Replicate and protect clinical data
Move information from medical systems into secure cloud storage so it can be managed and accessed consistently.
Publish the required applications
Provide employees and consultants with a desktop containing the specific tools needed for their roles.
Control flexible access
Make resources available from different locations and for temporary users without weakening permissions or data security.
Support the full technology chain
Use the service desk as the route for infrastructure issues, including those involving third-party providers.
Simpler access for clinical teams and an infrastructure ready to develop with the service.
Technology supports the clinic's operating model rather than placing additional steps between consultants and the resources they need.
Flexible clinical access
Consultants and employees can reach appropriate systems and applications from the locations in which they work.
Joined-up medical data
Information generated by on-site equipment is replicated and stored within the managed cloud environment.
One accountable support route
The service desk manages technology issues across the environment, including coordination with third parties.
Infrastructure shaped around care
The end-to-end design gives the clinic a secure base for efficient operations and future development.
“The whole infrastructure is based around our needs as an organisation.”
What would a stronger technology foundation change for your organisation?
Start with the challenge, the risk or the pressure on your team. We will help you understand the most practical route forward.