Credit Control & A/R Administrator

We are looking for a Credit Control & A/R Administrator to support the effective operation of our Accounts Receivable and Credit Control functions. This role is central to maintaining timely receipt allocation, proactive debt management, accurate ledger maintenance and the smooth handling of finance-related queries.

You will also take responsibility for accurate bank postings and reconciliations, alongside compliant credit card administration, including transaction posting, reconciliation and monitoring of supporting documentation. The role plays an important part in maintaining strong cash flow, robust financial controls and high-quality stakeholder communication.

About Fifosys

Fifosys is a leading managed IT services provider with a long-standing reputation for delivering premium managed services to businesses across a range of sectors. We are known for our service excellence, strong security credentials and commitment to understanding each client’s organisation so we can deliver tailored support and consultancy.

Over the past five years, we have enjoyed significant organic growth, further supported through acquisition, and we continue to invest in the people, processes and systems that support our future development.

Role overview

You will support the day-to-day effectiveness of Accounts Receivable and Credit Control by ensuring receipts are posted and allocated accurately, outstanding debt is actively managed and ledgers remain clean and well maintained.

The role also covers bank and cash reconciliations, Direct Debit administration and credit card controls, requiring a strong eye for detail, sound judgement and the ability to communicate clearly with both customers and internal stakeholders.

Key responsibilities

• Proactively chase outstanding customer payments by phone and email.
• Communicate with customers to obtain payment dates and resolve disputes.
• Produce aged debt and bad debt reports for internal stakeholders.
• Maintain accurate notes and records of customer interactions.
• Support bad debt review processes and escalation procedures.
• Process Direct Debit collections in a timely manner.
• Manage Direct Debit amendments, cancellations and related queries.
• Reconcile Direct Debit receipts and investigate discrepancies.
• Allocate receipts against sales invoices accurately.
• Investigate and resolve unallocated cash.
• Maintain clean and accurate Accounts Receivable ledgers.
• Perform customer account reconciliations where required.
• Support AR ledger clean-up and resolution of historic balances.
• Ensure timely resolution of billing and payment discrepancies.
• Post cash transactions accurately and in a timely manner.
• Perform regular bank reconciliations for incoming receipts and outgoing payments.
• Escalate unreconciled items in line with internal controls and month-end deadlines.
• Support month-end close processes through completion of all bank reconciliations.
• Obtain and review supporting documentation for credit card transactions to ensure completeness and compliance.
• Accurately post and reconcile credit card transactions in a timely manner.
• Ensure cardholder accountability by monitoring spend, verifying approvals and following up on missing documentation.
• Support the efficient management of active mailboxes, including timely responses, query resolution and proper email categorisation.

What you will bring

Required

• Experience in Accounts Receivable, Credit Control or a similar finance role.
• Strong understanding of invoice processing and receipt allocation.
• Experience managing customer debt and payment queries.
• Good working knowledge of finance systems and Excel.
• Strong attention to detail and accuracy.
• Ability to manage workload effectively and meet deadlines.
• Clear and confident written and verbal communication skills.

Desirable

• Experience with Oracle NetSuite.
• Previous experience in a growing or fast-paced business environment.
• Exposure to month-end close support and reconciliation processes.

Person profile

• Proactive and solution-focused.
• Organised, with strong time management skills.
• Able to manage competing priorities effectively.
• Professional and resilient when handling customer conversations.
• Committed to continuous process improvement.
• Adaptable in fast-moving environments.

How to apply

To apply for this role, please send your CV and a short covering note explaining your interest in the Credit Control & A/R Administrator position to recruitment@fifosys.com. Please include “Credit Control & A/R Administrator Vacancy” in the subject line. Alternatively, you can fill out the form below and we'll be in touch.